Refund policy
Cancellation policy
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
To exercise your right of withdrawal, you must notify us (secondplus GmbH, Zur Wörthspitze 13, 76726 Germersheim, Germany, info@{51974}}.de, email: info@vintagespirit.shop) by means of a clear declaration (e.g. a letter sent by mail, fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form for this purpose, which is, however, not mandatory.
You can electronically complete and submit the sample cancellation form or the cancellation declaration via our returns portal at https://vintagespirit.shipping-portal.com/rp/. Via our Returns portal you can additionally print out a return label for 4,50€. In this case, the 4.50€ for the return label will not be deducted immediately, but will only be deducted when the purchase price is refunded. So if you have ordered an item for 24,50€ and send it back, we will refund you 20,00€.
If you make use of this option, we will immediately send you (e.g. by e-mail) a confirmation of receipt of such revocation.
However, this is not a mandatory requirement for exercising your right of withdrawal.
To comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss of value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
Exclusion of the right of withdrawal
The right of revocation does not apply to contracts
- for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature,
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery,
- for the delivery of newspapers, journals or magazines with the exception of subscription contracts.
Sample cancellation form
(If you wish to cancel the contract, please complete and return this form).
- To secondplus GmbH, Zur Wörthspitze 13, 76726 Germersheim, Germany, info@{51974}}.de
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods
(*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date
(*) Delete where not applicable.
